1. Introduction

Pet Care Valley is committed to protecting the privacy and personal data of its customers, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and other applicable laws.

2. Data Controller

Pet Care Valley, headquartered in Caldas da Rainha, is responsible for processing the personal data collected in connection with the provision of its services and for contact purposes.

3. Data Collected

In order to contact us through our website, we need to collect certain personal data, such as:

• • User’s IP address
  • Guardian’s information: name and email address

Additionally, once the reservation is confirmed, we will request further necessary information, such as:

• • Guardian’s information: address and phone number
  • Pet information: name, age, breed, health status (reproductive status, microchip and registration, vaccinations, deworming, FIV/FeLV test results), diet, behavior, etc.

4. Purpose of Data Collection

Reservation and service management, recording essential information about the animal, emergency contact information, billing, accounting, and spam protection (IP address).

All data from the contact form is sent via email to Pet Care Valley.

We use the hCaptcha add-on for spam protection. You can read its privacy policy here: https://www.hcaptcha.com/privacy .

5. Data Sharing

The personal data collected will not be shared with third parties, except when necessary to comply with legal obligations, with the data subject’s consent, or when it is sent to our employees or contractors so they can take the necessary actions based on the form submission.

6. Data Security

Pet Care Valley implements appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration, or disclosure.

7. Rights of Data Subjects

Access your personal data, correct inaccurate or incomplete data, request the erasure of your data, restrict or object to the processing of your data, and withdraw your consent at any time.

8. Cache Data (LightSpeed Cache)

This website uses caching to provide faster response times and a better user experience. The cache may store a duplicate copy of all web pages displayed on this site. All cache files are temporary and are never accessed by third parties, except when necessary to obtain technical support from the cache plugin provider.

Cache files expire according to a schedule set by the site administrator, but the administrator can easily delete them before they naturally expire, if necessary.

We may use QUIC.cloud services to process and temporarily cache your data.

Please visit https://quic.cloud/privacy-policy/ for more details.

9. Changes to the Privacy Policy

Pet Care Valley reserves the right to update this Privacy Policy whenever necessary, and any changes will be duly communicated to customers.